Why use an outsourcing provider?

Feb 7, 2024 | Cloud and managed services

Face à l’accélération de la digitalisation, comment votre entreprise peut-elle assurer une gestion IT efficace tout en se concentrant sur son cœur de métier ? C’est là que l’infogérance entre en jeu, offrant une solution stratégique pour relever ce défi. 
Cet article explore comment l’externalisation du support informatique à un prestataire spécialisé peut transformer les opérations de votre entreprise, en mettant en lumière les avantages, les processus et les critères de sélection clés. Plongez dans l’univers de l’infogérance informatique et découvrez comment elle peut devenir un levier de croissance pour votre activité.

What exactly is a facilities management provider?

A managed services provider is a specialized company that takes over the management of another company’s IT systems.

More than simply outsourcing IT tasks, outsourcing encompasses a complete range of services, from network and server maintenance to IT security, technical support and data management.

The goal? Enable companies to free themselves from the complexities of day-to-day IT management to focus on their strategic development. For more information on outsourcing your IT assets, see our articles on IT support outsourcing and managed IT services.

The advantages of outsourcing to a service provider

Outsourcing IT management to a facilities management provider offers a host of advantages for companies of all sizes, enabling them to optimize their resources while ensuring maximum IT performance.

Focus on your core business

By delegating IT management, companies can concentrate fully on their core business without the distractions of IT issues, promoting greater growth and innovation.

Access cutting-edge expertise

Outsourcing providers, specialized in the IT field, provide in-depth expertise and knowledge, often unavailable in-house, enabling you to benefit from the latest technologies and best practices in the sector.

Optimize your costs

Outsourcing transforms fixed costs into variable costs, offering a more flexible and predictable cost structure. It also reduces investment in hardware and software, as well as training and recruitment costs.

Improve your safety

Managed services providers implement advanced security measures, protecting companies against constantly evolving cyberthreats. Their technology watch ensures proactive defense of your IT infrastructure.

Improve your availability and reliability

With continuous monitoring and support, outsourcing providers guarantee optimum availability and performance of IT systems, minimizing downtime and operational disruption.

These key benefits demonstrate why outsourcing is a smart strategy for companies looking to optimize their IT management while supporting their growth.

What are the phases of outsourcing?

There are several key phases in setting up an outsourcing service, each contributing to a smooth transition and efficient management of the company’s IT infrastructure.

Initial assessment

The first step is to carry out a complete audit of the existing IT environment. The service provider examines the infrastructures, applications and processes in place to identify the company’s specific needs and define the objectives of the service.

Planning and strategy

Based on the initial assessment, a detailed plan is drawn up, specifying the actions to be taken to achieve the objectives set. This phase includes defining service level agreements (SLAs), planning the necessary resources and drawing up a security strategy.

Implementation and transition

During this phase, the service provider deploys the agreed solutions and processes. The transition to the outsourcing model is carried out in a controlled manner to minimize the impact on the company’s day-to-day operations.

Management and operation

Once implementation is complete, the service provider takes over the day-to-day management of the IT infrastructure according to the terms defined in the service plan. This includes continuous monitoring, preventive maintenance, technical support and incident management.

Continuous optimization

The final phase involves regular evaluation of the services provided to identify opportunities for improvement. The service provider adjusts and optimizes the processes and technologies used to guarantee maximum efficiency and meet changing business needs.

These phases ensure effective collaboration between the company and its outsourcing provider, enabling optimal IT management that supports the company’s strategic objectives.

How much does a managed services provider cost?

The cost of a managed services provider varies considerably depending on the size of the company, the scope of services required and the complexity of the IT infrastructure.

Pricing is usually structured as a monthly subscription, providing predictability in IT spending. For basic services, small businesses can expect to invest a few hundred francs a month, while larger organizations, requiring a more extensive and complex range of services, can see costs rise to several thousand francs.

It’s essential to discuss potential providers in detail to fully understand their pricing structure and ensure that it matches your company’s specific needs.

How do you choose your outsourcing provider?

Selecting the right outsourcing provider is essential to ensure successful collaboration and IT support tailored to your needs. Here are the key criteria to consider.

Technical expertise and experience

Assess the service provider’s technical expertise and experience in similar projects or with companies of a similar size to yours. Certifications and partnerships with major software publishers can also indicate a high level of competence.

Reputation and references

A service provider’s reputation in the market is an indicator of the quality of its services. Don’t hesitate to ask for references or consult online reviews to get an idea of what other customers have experienced.

Flexibility and customization of services

A good outsourcing provider must be able to offer flexible, customized services that adapt to your company’s evolution and your specific needs.

Commitment to safety

Make sure the provider has a strong, proactive approach to IT security, capable of protecting your data and systems from today’s threats.

Support and availability

Reactive and available support is crucial. Check support levels, response times and contact options to make sure you get the help you need, when you need it.

By taking these criteria into account, you can choose an outsourcing provider who not only meets your expectations in terms of IT support, but also becomes a strategic partner in the success of your business.

To find out more about managed IT services and how they can help your business, read our blog post on the subject.

Who is your contact at an outsourcing provider?

With a managed services provider, your main contact is usually the account manager or project manager.

This person acts as a bridge between your company and the service provider’s technical team. She is responsible for understanding your needs, coordinating service implementation, monitoring performance and communicating regular updates and activity reports.

This interlocutor ensures that the services provided are aligned with your IT objectives and adapt to your changing needs, ensuring a fluid and productive relationship.

Which experts are involved in outsourcing services?

An outsourcing service mobilizes a variety of IT experts, each specialized in a particular field, to guarantee comprehensive and efficient management of a company’s IT infrastructure.

Project Manager

The project manager ensures coordination between the customer and the outsourcing team. He plans, executes and monitors the project, ensuring that objectives are met on time and on budget.

System engineer

Systems engineers design and administer server, network and storage solutions. They also take care of system security, maintenance and any necessary updates.


Developers work on customizing enterprise applications, developing new functionalities and integrating systems according to specific customer requirements.

Security Analyst

The security analyst is responsible for protecting the IT infrastructure against cyberthreats. It assesses risks, implements security strategies and continuously monitors systems to detect and respond to security incidents.

Support technician

Support technicians provide technical assistance to end-users, resolving problems and answering questions to ensure uninterrupted day-to-day operations.

Each expert plays a role in the outsourcing service, working together to deliver a complete, integrated solution that meets the complex IT needs of today’s businesses.

How can SmartYou help you outsource your business?

SmartYou positions itself as a strategic partner in your company’s outsourcing needs, taking a personalized, proactive approach to meeting your IT requirements. Our approach begins with a detailed analysis of your existing infrastructure and your objectives, to develop a customized outsourcing strategy. This analysis is an audit of your organization’s IT assets. The audit is a complete and systematic evaluation of all IT systems, their uses and associated processes.

  • Multidisciplinary technical expertise: Our team of experts, comprising project managers, systems engineers, developers and security analysts, work together to offer a complete range of services. From systems and network management to cybersecurity, application development and user support, we cover every aspect of your IT.
  • Flexibility and scalability: Aware that business needs evolve, we offer flexible solutions that can adapt and grow with you. Whether you need to increase your resources temporarily or permanently, SmartYou is there to support your growth.
  • Security and compliance: The security of your data and systems is our top priority. We implement rigorous security measures and ensure compliance with current regulations, reducing risk and protecting your business from threats.
  • Ongoing support and clear communication: with SmartYou, you benefit from responsive technical support and transparent communication. We keep you informed of your IT’s performance and work closely with you to anticipate and resolve problems quickly.

When you choose SmartYou to outsource your business, you’re opting for a reliable and competent partner, dedicated to optimizing your IT environment and enabling you to concentrate fully on your core business. To find out more about SmartYou’s managed services, visit our managed services page.

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